Why can’t I use the verification code that Google sent me?

Help, my Google postcard pin doesn't work

Does this scenario sound familiar?

You’ve set up a Google+ page for your local business, received the verification code, gone to enter the PIN listed on the postcard and boom! You keep getting asked to request a new verification postcard.

You might well be asking yourself, what the? Don’t worry, you’re not alone. Many small business owners experience the same thing when setting up their local Google+ page.

There’s two reasons why this request to verify (again!) might be happening:

  1. You made a change to the dashboard details of your page.
  2. It has been more than a month since the PIN was issued.

In both cases I’m sorry to say the PIN is now useless and you’ll have to do one of the following (very simple) tasks:

  1. Re-apply for a new postcard. This can take up to two weeks to arrive, so if time is a factor or you have trouble receiving your mail (which is how you got in this predicament in the first place), I recommend you try option 2.
  2. Contact Google+ support at http://support.google.com/business/contactflow.
    – Select either “Request a Call” or ‘Email”.

The “Request a Call” option is only available Monday – Friday 1AM – 5PM PDT (which works out to Tuesday – Saturday 6PM – 10AM AEST).

Outside of this time you will need to fill in the Email form instead. I actually prefer submitting the Email form as it gives me a paper trail with Google, and it is still possible to request a call from a support specialist this way.

Options in email form when your verification code does not work

Select this option to get a support phone call via email

See I told you the remedy would be simple!

If you’ve got any other questions or concerns about getting your small business found on Google Search, Maps and Google+, then don’t hesitate to get in touch.

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  1. Simon Dunkley says

    I was wondering if you could help me. My wife has requested verification code postcards but none have been received. We were then sent a code via text message but that has a 6 digit code when only 5 fit in the field.
    We then tried to submit an Email requesting a phone call contact (with photos and various drop down boxes filled as requested) only to find that when we hit submit the message does not ‘go’ but just says on the screen while the programme ‘thinks’.
    Do you have any advice on what we could try next?
    Thank you.
    Best Regards,

    • says

      Google is broken and getting more incompetent with every passing day.

      Twice in the past week Google have sent 6 digit pin no’s to my clients to enter into their 5 digit verification.

      They are aware of the problem … but as of yet have not fixed the issue.

  2. Mona Thomas says

    the texted codes I receive are only 4 digits and they are refused because the requirement by
    Google is six digits. Up teens times I have tried to get the password to my google account and I try to guess the password and when refused as the correct password a text message is sent to my cell phone which contains only 4 digits when a six digit entry is required. I am very frustrated and embarrassed because I can not get into my account when I feel like it to subscribe to an online offer. I have some notes on my last password creation date but I am not able to put the right one into the last date of password creation requirement. How am I to get back into my Google account?

  3. says

    I think going with an unknown is a cool idea…but she should still be an experienced actress. Rooney Mara from Nightmare on Elm Street?!?! Never even heard of Sarah Snook or the French girl but neither of their resumes on IMDB seem very extensive. Lisbeth is one of the most emotionally complex and incredibly layered characters to come around in a looooong time. Fincher: If you’re gonna go with an unknown go to NY or London and find a great theater actress who may not be a star but has serious chops. Don’t mess this up, Fincher!!!

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