How Can I Delete Fake Reviews From My Google+ Business Page?

Report fake reviews on your Google+ Business page

This question gets asked a lot on the Google and Your Business forum which isn’t at all surprising. After all, reviews are one of the major influencers in a customer’s decision to use your business and a negative review can mean the difference between them ringing you or not.

And when the negative review in question is fake, or posted by a disgruntled employee, or a competitor? Well that’s just not cricket!

You can’t delete fake reviews but you can report them

I’ve mentioned before how Australian businesses can report fake reviews to the ACCC but up until recently the only way to ‘report’ an inappropriate or fake review on Google+ was to ‘flag’ them by clicking on the little flag icon.

Last month though Google introduced a way to actually report these reviews as well.

You still can’t actually delete the reviews but at least you can go one step further than simply flagging them:

  1. Go to http://support.google.com/business
  2. Click on ‘Contact Us’
  3. Select ‘Photos, reviews, or business summaries’
  4. Click on ‘Inappropriate reviews’
  5. Select ‘Email’ and fill out the form. I recommend selecting the option to have someone call you back so you can talk through why you consider the review to be inappropriate.

Remember, this only works on Google+. To report inappropriate or fake reviews on other review websites you’ll need to follow their procedures.

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Comments

  1. says

    And might I add Priya –
    Make sure you respond to fake reviews (to all reviews ideally, but fake and negative ones especially). Not all viewers are guaranteed to read your response, but many will and that may be your only oppy to tell your side of the story.

  2. says

    Great post Priya.. Might I add “always control your emotions and never use bad words for the customer”. The person reading your reply will be the customer too. It is very easy for one to get lost in emotions and the next thing you know is that your reply is not just a reply but a one page big essay. I have done this couple of times and always repent later because noone will be interested to read such a big reply. The best way to do is to give yourself few hours and then reply keeping your grudges aside and replying nicely rather than any sort of counter attack.

  3. says

    Thanks Priya,

    I would like to thanks you for this Important process information.i follows all the steps and waiting for response from google.

  4. says

    Thank you so very much for this informative article. I followed all of your procedures and hope to hear from Google+ very soon. In the six years I’ve been doing business online, my reputation has been five stars across-the-board. Suddenly some gentleman with a blue box profile rates my business one star. There is no comment.

    His profile is from Egypt and his name is so long I can’t even pronounce it, let alone I have not ever met this person nor have I dealt with this person in business.

    Fake profile? I think so. Someone I know? Absolutely. It was during that same week that this review was left that I had to call legal action against this person for damage done. Which leads me to my gratitude to you for writing this article and helping me through all the steps to contact the right people in the right format, hopefully to receive a response because this has now brought my business to 4.9 where it was 5.0 stars for all these years I have put my heart and soul into this my company.

    Thank you!

    • Priya Chandra says

      Hi Elizabeth, I’m very pleased that my article helped you out. Good luck with it all, and if you have any questions don’t hesitate to get in touch.
      Priya

  5. says

    It’s sad that we can’t remove the review part of google business. There are too much false review and I think it’s to easy to make false review. Google must be more concerned about that…

  6. RICHARD REELEDER says

    Thanks for this article but the Google email option is no longer available, it seems. You are told to ‘flag’ the review but I can’t get the flag option to appear when hovering over the review (using Chrome browser).

    • Priya Chandra says

      Hi Richard
      Google is making quite a few changes to the way people contact their support and this appears to be one of the changes sadly – no more easy email options.
      To flag the review, you need to hover next to the date / time of the review – this will bring up a small flag that you can click on. You’ll then be able to select a reason why you’re flagging the review. I hope this helps.

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